It pains me to write this review as this shop has done good work for me in the past plus George and Willie are excellent service advisors which is the only reason this isn't a one star. Brought my truck in due to the a/c not blowing cold, was quoted under 1k then once at the shop it jumped to 1.3k. It's florida, you need a/c so I approved it (plus there was some preventative maintenance which I was OK with). Get the truck back and a/c is ice cold. For about 4 days, then back to blowing hot air. Brought it back and was quoted an additional $700 to replace the discharge line. Opted out because the 1.3k was already a big hit. 2 days later I notice smoke coming from my radiator due to the upper radiator hose not being properly secured to the top of the radiator. Easy fix for me but then noticed it was still smoking and thought it was burning the residual coolant that had leaked everywhere and tossed around the entire engine bay by the clutch fan. Called again and was once again quoted $700 to replace (despite it being 4 12mm bolts and two hoses of labor). Again, opted out, as I know a rad replacement is not $700. Took it down the road and had it done for $400 total and they asked me who did the recent clutch fan replacement? Honest 1 Auto. Turns out they drove the mounting bolt for the clutch fan straight into the radiator and punched a hole through the top. Truck completely overheated 1 minute into my work commute, shut down due to overheating and warped the head before i even had any indicationof what was going on. So essentially I paid $1300 to total my vehicle. Thanks for coming to my Ted Talk. Edit: To clarify, I'm fine with the 1.3k otherwise I would not have signed. I'm not comfortable paying 1.3k to find my vehicle in worse condition than I left it. Also it was my mistake saying the clutch fan bolt, it was the clutch fan shroud. Per other shop who I did not inform of what was going on, I simply told them replace the radiator and this was there note: "Technician Notes: RADIATOR IS LEAKING, AT TOP SEAM. found bolt that holds fan shroud in place was too long. The bolt punctured the radiator"
Dakoda, Thank You for the feed back and kind words for George & Willie. To start, the reason it jumped to 1.3k is we did a free 21 point inspection and found some preventive maintenance items which you approve and were ok with. Secondly, we changed the suction hose and not the discharge line which we cannot be held responsible for. The radiator or any of the hoses were not touched during the a/c service due to not being involved with the work needed. The clutch fan is bolted to the water pump and is not anywhere near the radiator. Unfortunatly, we have no idea who has been working on your cooling system but that may be a concern to look into as none of our work has or would affect the issues you are or have been having with your truck. Thank for your time in letting us know so we have a chance to respond.
- Honest-1 Auto Care Carrollwood